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ICTERP for Sales and Contact Centers

A CRM where agents call from the lead, chats from your website land on the right customer, and every outcome moves the deal.

Calling

Call from the lead. Get the outcome back on the lead.

Agents press Call on a lead and their phone rings through ICTContact. The outcome and notes they enter come back to the lead, and outcomes can move the deal to the next stage. Website chats from ICTDesk show up on the right customer too.

  • A Call button on leads, opportunities and contacts
  • Outcomes and notes logged on the lead
  • Send a list of leads into an ICTContact campaign
  • Live chat history from ICTDesk
  • Quotations, invoices and projects after the sale
Lead · Calls
A lead with its call history and the agent notes
Guides

See how each part works

Calling a lead

Set up a user, get Ready in ICTContact and place your first call.

Learn more →

Outcomes and stage rules

Make call outcomes move deals through the pipeline.

Learn more →

Live chat history

Show ICTDesk chats on the right contacts and leads.

Learn more →

Give your agents one screen

Tell us how your team sells. We will connect a demo to ICTContact and show a call from lead to won deal.

Book a walkthroughRead the guides