Support and user guides
Everything you need to set up ICTERP, make calls from your CRM and get help when you need it.
ICTERP in two minutes
A quick tour of the apps, calling a lead through ICTContact, live chat from ICTDesk and what you get as a reseller.
Step by step, from first sign-in to running a campus
Short guides for the people who use ICTERP every day and the administrators who set it up, grouped by app.
Getting started
Getting started
Sign in, find your apps on the Home page, and learn where everything lives in ICTERP.
Read the guide →The Home page and app tiles
Open any app from tiles grouped into sections, find an app by typing, and set up the Home page for your team.
Read the guide →Your licence and the status badge
What the licence check does, what the coloured badge means, and what pauses if a subscription lapses.
Read the guide →Calling and chat
Connecting ICTContact
For administrators: link ICTERP to your ICTContact call center system so the Call button works.
Read the guide →Calling a lead with the Call button
Set up a user for calling, get ready in ICTContact, and place your first call from a lead.
Read the guide →Call outcomes, notes and stage rules
How the outcome and notes from ICTContact reach the lead, and how to make outcomes move deals for you.
Read the guide →Sending leads to a campaign
Push a list of leads into an ICTContact campaign or contact group without exporting anything.
Read the guide →Live chat history from ICTDesk
Show your website chats on the matching contacts and leads, and set up the sync.
Read the guide →Business apps
Purchasing, stock and deliveries
Buy from your suppliers, receive the goods into stock, and ship what you sell.
Read the guide →Manufacturing basics
Describe what a product is made of, then build it with a production order.
Read the guide →Your website and online shop
Edit your site, publish products in the shop, and handle the orders it brings in.
Read the guide →Employees and time off
Keep staff records, give leave allowances, and approve time off requests.
Read the guide →Payroll and payslips
Set up salary rules, give each employee a wage and structure, then compute payslips one by one or in a monthly batch.
Read the guide →Education
Setting up your school or college
Years and terms, courses, batches and subjects, then students, teachers and parents.
Read the guide →Timetable and attendance
Build the weekly timetable, take attendance per class and let ICTERP tell parents about absences.
Read the guide →Online admissions, entry tests and merit lists
Open admissions on your website, run the entry test, build the merit list and send offer letters with a fee challan.
Read the guide →Course registration, marks and GPA
Offer courses each term, register students, enter weighted marks, then verify and publish results with GPA and transcripts.
Read the guide →Fee challans, fines and scholarships
Issue bank challans, record payments by hand or from the bank file, and let late fines and scholarships work themselves out.
Read the guide →Date sheets, seating plans and invigilation
Schedule the papers, check for clashes, build seating plans, share out invigilation and print exam slips.
Read the guide →Outcome Based Education (OBE)
Define PLOs and CLOs, map assessments and questions to them, and get attainment for your accreditation file.
Read the guide →The student and parent portal, and parent alerts
What students and parents see when they sign in, and how absence, result and fee alerts reach parents by SMS or call.
Read the guide →Need a hand?
Open a ticket with our support team. Tell us your ICTERP address, what you were doing and what you expected to happen. A screenshot helps a lot.
Open a ticketSupport plans
Subscriptions include support. For owned licences, yearly support is $1,600 per server and covers help through our ticket desk, ICT Monitor watching the server every minute, add-on updates and the yearly Odoo Community upgrade.
See packages